Returns & Refunds Policy
Return Window
Returns are accepted within 14 days from the date of delivery.
Eligibility Requirements
- Items must be unworn, unbrushed, unaltered, and unwashed.
- Items must be free of dyes, adhesives, or heat styling.
- Items must be in their original packaging.
- A tracking number must be provided.
- Lace products must be uncut, untorn, and unmodified.
Non-Eligible Items
- Used or altered hair.
- Hair with product, dye, adhesive, or heat styling.
- Items with damaged packaging.
- Washed or conditioned hair.
- Custom units.
- Final sale items.
Refunds
Approved refunds are issued to the original payment method, minus a $9.85 shipping and handling fee.
Exchanges
Exchanges are permitted within the 14-day return window. No shipping fee applies to exchange orders.
Defective Items
Defective items must be reported within 48 hours of delivery with photo documentation.
Lost or Stolen Packages
LSH is not responsible for packages marked as delivered. Claims must be filed with the carrier.
Chargebacks
Chargebacks without prior contact may result in account suspension.
Return Address
Lolita’s Signature Hair
PO Box
Sacramento, CA 95823
Tracking number required.