Warranty and Quality Assurance Policy
LSH provides a Quality Assurance Guarantee on all hair products to ensure authenticity, craftsmanship, and performance.
Authenticity Guarantee
All LSH hair extensions are ethically sourced, cuticle-aligned, free from synthetic fibers, free from harsh chemical processing, and inspected for quality prior to shipment. RAW hair products are sourced from single-donor origins and maintain natural texture variations.
Quality Standards
Each product undergoes visual inspection, texture verification, length measurement, weft integrity review, and lace quality review.
Warranty Coverage
The following issues are covered within 30 days of delivery: manufacturing defects, excessive shedding beyond minimal natural shedding, weft unraveling, and lace tearing upon arrival not caused by customer handling.
Not Covered Under Warranty
Damage caused by improper installation, cutting wefts, bleaching, coloring, chemical processing, heat damage, lace damage after installation, normal wear and tear, and natural texture changes.
Inspection Requirement
Customers must inspect products before installation. Installed hair is considered accepted and is no longer eligible for warranty review.
Submitting a Warranty Claim
Claims must be submitted within 30 days and include the order number, photos or video of the issue, a description of the concern, and proof of unaltered condition if applicable. LSH may request the item be returned for inspection.
Resolution Options
Approved claims may result in replacement, store credit, or exchange. Refunds are not issued under the warranty policy.
Texture Disclaimer
RAW hair may vary in pattern, color tone, and fullness. These variations are natural and not considered defects.
Color Disclaimer
Hair color may appear different due to lighting, screen resolution, or natural donor variation. These differences are not considered defects.