Delivery Policy

Last updated: 25 October 2026

At Solnik Furniture, we aim to deliver your furniture safely and efficiently. This Delivery Policy explains how we process, dispatch, and deliver orders placed through our website, https://solnikfurniture.com.

1. Order Processing

Once your order has been placed, you will receive an order confirmation by email.

Orders are processed after payment has been successfully confirmed. Processing times may vary depending on the product, availability, customisation requirements, and order volume.

For made-to-order or customised furniture, additional preparation and production time may be required. Any applicable estimated lead times will be communicated where possible.

2. Delivery Times

Estimated delivery times depend on the product ordered, your delivery address, and the delivery service used.

Where available, estimated delivery timeframes will be provided on the relevant product page or during the ordering process.

Please note that delivery estimates are not guaranteed. Delays may occur due to high demand, courier disruptions, adverse weather, public holidays, or other circumstances beyond our control.

3. Delivery Charges

Delivery charges, where applicable, will be displayed during checkout or communicated before your order is confirmed.

Delivery costs may vary depending on the size, weight, quantity, and destination of the items ordered.

If additional delivery arrangements are required for large or specialised furniture items, we will communicate any applicable charges before proceeding.

4. Delivery Address

Please ensure that your delivery address, contact number, and other delivery details are accurate and complete when placing your order.

Solnik Furniture cannot be held responsible for delays or failed deliveries caused by incorrect or incomplete information supplied by the customer.

If you need to change your delivery address after placing an order, please contact us as soon as possible. Changes may not be possible once the order has been dispatched.

5. Receiving Your Delivery

Please ensure that someone is available at the delivery address to receive the order, where required.

For larger furniture items, please check that the items can be accessed through your entrances, hallways, staircases, lifts, and doorways before ordering.

Unless expressly stated in the product listing or agreed before purchase, delivery does not automatically include assembly, installation, or removal of existing furniture or packaging.

6. Damaged or Incorrect Items

Please inspect your order upon delivery.

If your furniture arrives damaged, defective, or different from what you ordered, contact us as soon as possible and provide your order number, a description of the issue, and photographs where appropriate.

We will review the information and advise you on the next steps in accordance with our applicable returns policy and consumer rights.

Please retain the original packaging where possible until the issue has been resolved.

7. Missed or Failed Deliveries

If a delivery cannot be completed because nobody is available to receive it, the address is incorrect, or access cannot be arranged, the courier may reschedule the delivery or return the item to the relevant facility.

Any additional delivery or redelivery charges will be communicated where applicable.

8. Delivery Delays

Although we make every reasonable effort to meet estimated delivery dates, delays may occasionally occur.

If we become aware of a significant delay affecting your order, we will endeavour to keep you informed and provide an updated estimate where possible.

9. Order Cancellation

If you wish to cancel an order before dispatch, please contact us as soon as possible.

Cancellation eligibility may depend on the order status and whether the furniture is made to order or customised. Any cancellation, return, or refund will be handled in accordance with our applicable policies and statutory consumer rights.

10. Contact Us

If you have questions about delivery, need an update on your order, or require assistance with a delivery issue, please contact Solnik Furniture through the contact details provided on our website.

When contacting us, please include your order number so that we can assist you more efficiently.

Solnik Furniture
Website: https://solnikfurniture.com

Please note: This Delivery Policy should be reviewed alongside our Terms and Conditions and Returns Policy. Specific delivery charges, delivery areas, and estimated timeframes should be added once confirmed.