Privacy Policy
Last updated: August 25, 2026
Open Science, operated by Open Science (“Open Science,” “we,” “us,” or “our”), respects your privacy. This Privacy Policy explains how we collect, use, disclose, and protect personal information when you visit weareopenscience.com (the “Site”), create an account, contact us, or place an order.
By using the Site, you acknowledge the practices described in this Privacy Policy. This policy applies to information collected through the Site and related customer communications; it does not govern third-party services that operate under their own privacy policies.
Information We Collect
Information you provide
We may collect:
- Contact and account information, such as your name, company or laboratory name, email address, phone number, billing address, shipping address, account credentials, and saved preferences.
- Order information, such as items purchased, quantities, prices, discounts, shipping method, order status, tracking information, and customer-support history.
- Communications you send us, including messages, requests, and information you choose to include.
- Marketing preferences, including newsletter subscriptions and consent choices.
Payment information
Payments are processed by independent payment providers. We receive limited transaction information, such as payment status, amount, payment-method type, and limited identifiers needed to reconcile your order. We do not intentionally store complete payment-card numbers or card security codes on our systems.
Information collected automatically
When you use the Site, we and our service providers may collect IP address, browser and device information, operating system, referring pages, pages viewed, links clicked, cart and checkout activity, approximate location derived from IP address, timestamps, cookie identifiers, and order-attribution information.
Information we do not request
Open Science products are sold for laboratory research use only. We do not request medical records, diagnoses, treatment details, or other health information. Please do not send health or medical information through the Site or to our support team.
How We Use Information
We may use personal information to:
- process payments, fulfill orders, provide tracking, and respond to support requests;
- create and maintain accounts;
- calculate taxes, shipping, discounts, and any approved refunds;
- communicate about orders, security, policy changes, and customer-service requests;
- operate, secure, troubleshoot, and improve the Site;
- detect and prevent fraud, unauthorized transactions, and violations of our Terms of Service;
- measure Site performance and marketing effectiveness;
- send marketing communications where permitted and honor unsubscribe requests; and
- comply with legal obligations and protect our rights, customers, and the public.
Cookies and Similar Technologies
We use cookies, pixels, local storage, and similar technologies for essential functions (such as cart, checkout, account login, security, and preferences), performance and analytics, and—where enabled—marketing attribution.
You may adjust browser settings to manage cookies and may unsubscribe from marketing emails through the link included in those emails. Disabling essential cookies may cause parts of the Site, cart, account, or checkout to stop functioning.
How We Disclose Information
We may disclose personal information to service providers that help us operate the Site, process payments, prevent fraud, fulfill orders, deliver shipments, provide customer support, send communications, analyze performance, or provide professional services. We may also disclose information when required by law; to protect rights, safety, or property; or as part of a merger, financing, acquisition, or sale of assets.
We do not sell personal information for money. If analytics, advertising, or referral tools are enabled, certain disclosures may be considered “sharing” or targeted advertising under applicable state privacy laws. Where applicable, you may request to opt out using the contact method below.
Data Retention and Security
We retain information only as long as reasonably necessary for the purposes in this policy, including order fulfillment, tax and business records, dispute resolution, fraud prevention, and legal compliance. We use reasonable administrative, technical, and organizational safeguards, but no system or transmission is completely secure.
Your Choices and Privacy Rights
Depending on where you live, you may have rights to request access to, correction of, deletion of, or a copy of your personal information, and to opt out of certain targeted advertising, sale, or sharing.
To make a request, email privacy@weareopenscience.com with the subject line Privacy Request. State the right you wish to exercise and provide sufficient details for us to locate and reasonably verify your request. We may ask for additional verification and may limit a request where permitted by law. We will not unlawfully discriminate against you for exercising an applicable privacy right.
Children and International Visitors
The Site and products are intended for adults aged 21 or older and for qualified researchers, laboratories, and institutions. We do not knowingly collect personal information from children under 13.
Open Science operates from the United States. If you access the Site from another country, your information may be processed and stored in the United States, where privacy laws may differ from those in your location.
Changes and Contact
We may update this Privacy Policy as our operations or legal obligations change. The “Last updated” date identifies the most recent version.
Questions or privacy requests may be sent to privacy@weareopenscience.com.
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