Returns & Refunds Policy

Last updated: August 25, 2026

All Sales Final After Shipment

Because Open Science products are research materials, all sales are final once an order has shipped. We cannot accept returns of shipped products or issue refunds, exchanges, or store credit for buyer error, changed plans, improper storage or handling, or use of a product. Please review your order, shipping address, and applicable product documentation before completing your purchase.

Cancellations Before Shipment

You may request a cancellation by emailing support@weareopenscience.com with your order number as soon as possible. Cancellation requests are not guaranteed because fulfillment may begin shortly after an order is submitted. If we confirm that an order has not entered fulfillment, we may cancel it and return the applicable amount to the original payment method.

Wrong, Missing, or Damaged Items

If you receive the wrong item, an item is missing, or an item arrives visibly damaged, contact us at support@weareopenscience.com within 7 calendar days of delivery. Include your order number, a description of the issue, and clear photos of the shipping box, packing materials, product, and label where relevant.

After review, we will correct a verified Open Science fulfillment error or verified transit damage by, at our option, sending a replacement or issuing a refund to the original payment method. Do not return an item unless we provide written instructions.

Carrier Delays, Loss, and Theft

Delivery estimates are not guarantees. You are responsible for providing a complete and deliverable shipping address and for monitoring tracking information. We will reasonably assist with carrier inquiries when appropriate, but we do not issue refunds for delays outside our control.

ACTION REQUIRED  Choose one carrier-loss option before publishing and delete the other.

• Option A — customer-friendly: “If a package is confirmed lost or stolen in transit, contact us within 7 calendar days of the carrier’s delivery or loss event. We will review the claim and may provide a one-time replacement or refund, subject to verification.”
• Option B — strict: “Risk of loss transfers to the buyer when the order is tendered to the carrier, except where applicable law provides otherwise. Carrier loss, theft, misdelivery, or transit damage does not qualify for a refund or replacement unless Open Science confirms a fulfillment error or separately offered shipping-protection terms apply.”

Delete the option you do not choose.

Refund Timing

Approved refunds are issued to the original payment method. Financial institutions and payment providers determine when the credit appears on your statement; this may take several business days after we issue the refund.

Research-Use Reminder

All products are sold strictly for lawful laboratory and in-vitro research use only. They are not for human or veterinary use, diagnosis, treatment, or therapeutic application.

Questions about this policy may be sent to support@weareopenscience.com.